I always receive good honest work. The Carson Dodge Service group is top notch.
I do take out Jeeps here for service. A little pricey, but they do get the job done and they're pretty professional about it. Any other issues are quickly addressed.
Michael Kirchner and team took GREAT care of us. We are out-of-towners and were towing a large RV with our 2014 Dodge Diesel pickup. Late one evening the check engine light came on. We only had reservations for one more night in town and ... More Michael Kirchner and team took GREAT care of us. We are out-of-towners and were towing a large RV with our 2014 Dodge Diesel pickup. Late one evening the check engine light came on. We only had reservations for one more night in town and then needed to move on to our next destination. At 7:30 am, we showed up at the Service desk to ask for assistance in figuring out the issue. Michael indicated that they would at the very least diagnose the problem and then determine what they could do to help. Our diesel catalytic converter had gone bad. Thankfully they had one in stock and while we did not have an appointment, he said that if we could leave it for the entire day they would figure out a way to work us in so that we could again be on our way. They delivered as promised, and in addition took care of a recall and software update! It was the BEST service we have ever received from a dealership! THANK YOU to those who helped to diagnose and service our vehicle. It was very much appreciated!
Our old car broke down and we were in a really bad spot - no down, limited budget, etc. etc. Ruben (and Jared) helped get us into a new Jeep and the finance dept helped us out in a big way! We are very, very happy customers. Easily the best new car buying experience I have ever had. Highly recommended!
I was traveling through Reno NV. on a road trip with my puppy Rottweiler and my truck started on a countdown until shut off for my catalytic converter. It was Friday afternoon and I was two and a half hours away from home and the Carson NV. ... More I was traveling through Reno NV. on a road trip with my puppy Rottweiler and my truck started on a countdown until shut off for my catalytic converter. It was Friday afternoon and I was two and a half hours away from home and the Carson NV. dealership took care of everything! They were busy but fit me in with diagnostic and eventual repairs. My dealership at home knew about my catalytic converter recall but told me I was fine for my cross country road trip...apparently not! But the Carson dealership was AWSOME in every way that day! Thank you very much, my dog and I had a great trip thanks to you guys. Brad H. Marysville CA.
Fantastic service department! I brought my 2012 Jeep Wrangler in for a minor repair. While my Jeep was there they also performed a multipoint inspection and corrected a recall problem. I left Carson Dodge Chrysler Jeep with confidence knowing that my vehicle was in great working condition! Thank you guys!
Absolutely amazing experience buying a car here, after another dealer fumbled a deal. I came a long way out of town, and Steve (General Manager) and Jared (Salesman) stepped in, picked up where the other dealer fumbled, and made it happen. ... More Absolutely amazing experience buying a car here, after another dealer fumbled a deal. I came a long way out of town, and Steve (General Manager) and Jared (Salesman) stepped in, picked up where the other dealer fumbled, and made it happen. Everything they committed to doing for me, was exactly the same when I arrived. Numbers and everything were spot on, and there was absolutely no funny business. These guys were simply awesome. I was in and out in 10 minutes (paperwork done in advance), they had my car waiting for me when I arrived to pick it up. This was the best car buying I have ever had, and I really think this is how every new car purchase should be. Special thanks to Robert who also helped get me in and out as quick as possible. Job well done!
John Mankus is superb. I have known him for quite some time, but I am sure that the excellent service he gave me would be the same quality he would offer to anybody.
We purchased new truck and want to comment on the excellent salesmen and finance department. David was great. A keeper. They were professional and listened carefully to our requests. No insults!! Thank you again. Al and Kirk
Friendly, personalized service is very much appreciated. The waiting room facilitiy is clean and the dealership provides coffee and reading materials and television.
The power to the dealership was off the day before, so they were back up, and we came in the next day with no appointment and they got us going in about 3hrs. We were on vacation so time was important
Friendly people, great service. This was a recall but I needed some other work done but didn't schedule it. They did it for me.
Everything, the staff was very helpful and very professional. We have never purchased a car and been out the door with our new car in under three hours
I was traveling thru town on a road trip when my truck started to countdown in mileage for a shut down. It was a Friday afternoon and they were busy, but they fit me in and fixed me up with Excellent customer service and consideration for me and my dog.
Service was fast and completed on time. Came in for oil change and service adviser indicated I need some software upgrades so I left the truck for an extra hour for the upgrade and didn't have to bring the truck back later. Good service.
Ever since we've been using Carson Dodge, 10+ years, we have always been treated "Right!" We have always tried to have John M. as our Service Rep. as he is an outstanding professional. We have always been treated well and everything is explained up front with no hidden costs.
You guys are fast, knowledgeable & very courteous. Esp. Michael Kirchner. Great guy. I like your new coffee machine too.
Tom K takes care of my Jeep appointments: Excellent service, he explains procedures and how long each takes, answers my questions, and gets me a rental when needed.
Our service tech Tom was extremely helpful and assisted us through the process. Kept us well informed. All was done in a very timely manner
Everything repaired was covered under the 2 year warranty that was provided when the work was done on AC last year.
Joe is a great guy and does a great job. he can answer my questions if I have any concerns.
Timely, very helpful, will Definitely continue to get my services done at the dealership with Tom Easy Great work Will return Very helpful
Treated like a king....I can take my truck anywhere to be serviced, and I choose Carson City Dodge. Thank you for your concern.